Frequently Asked Questions:
Question:
Catalogs and Instruction Manuals:
How can I obtain a Catalog of any product or an Instruction manual ?
Tech support replies:
If you are one of our distributors, please log into "Downloads" and obtain any of the product Instruction Manuals or Catalogs.
If you are one of our distributors but do not have a User name and Password, please obtain it here: "New Distributors".
If you have purchased one of our products from your local distributor, please contact them, and obtain the desired Instruction Manual or Catalog.
If you do not know who is your distributor, please consult our Partner pages, to choose the appropriate world region and correct correspondent.
If what you need is not answered by the above options, please "Contact Us" and provide complete details.
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Question:
HRVS-DN medium voltage soft-starter:
We would like to know how to preset parameter values before commissioning, especially Acc. Time, current limit, and Initial voltage for normal starting conditions?
Tech support replies:
To clarify and simplify the explanation, please review the HRVS-DN Instruction Manual, Page 112, section 13.4.
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Question:
TPR-6 Temperature Protection Relay:
We would like to know what type of temperature sensors can the TPR-6 accommodate ?
Tech support replies:
Each sensor can be set as RTD, Thermistor-PTC, Thermistor-NTC or Not Used (requires changing sensor type from RTD to Thermistor and Vice Versa and includes internal dip switches modification).
To clarify and simplify the explanation, please refer to page 18 in the TPR-6 Instruction Manual.
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Question:
HRVS-DN medium voltage soft-starter:
Can we start two MV motors, with active protection
1,600kW – 110A
3,150kW – 220A
with one HRVS-DN 250-10000 ?
Tech support replies:
No problem to start both motors with DUAL ADJUSTMENTS PARAMETERS as HRVS-DN FLA can go as low as 30% (250/3=83A)
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